{"id":5673,"date":"2026-07-03T13:40:36","date_gmt":"2026-07-03T11:40:36","guid":{"rendered":"https:\/\/tempo11.target-web.info\/?page_id=5673"},"modified":"2026-11-08T17:02:06","modified_gmt":"2026-11-08T16:02:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/tempo11.target-web.info\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.sbr-e4542c48{margin-top:0px!important;margin-right:0px!important;margin-bottom:0px!important;margin-left:0px!important;}<\/style>\n\n<section class=\"sbr-e4542c48 wp-block-site-blocks-sticky-hero alignfull sh-section sh-section--zoom\" style=\"--sh-zoom-duration:18s;--sh-content-delay:0ms;--sh-title-size:clamp(32px, 5vw, 56px)\"><img src=\"https:\/\/tempo11.target-web.info\/wp-content\/uploads\/2026\/07\/boutique-hero-necklace.jpg\" alt=\"\" width=\"1920\" height=\"1440\" class=\"sh-bg-img\" fetchpriority=\"high\" loading=\"eager\" decoding=\"async\"\/><div class=\"sh-overlay sh-overlay--vertical\" aria-hidden=\"true\"><\/div><div class=\"sh-overlay sh-overlay--horizontal\" aria-hidden=\"true\"><\/div><div class=\"sh-inner\"><div class=\"sh-content sh-content--align-left\" style=\"text-align:left\"><p class=\"sh-label\"><span>HELP &#038; SUPPORT<\/span><\/p><h1 class=\"sh-title\" style=\"font-size:clamp(32px, 5vw, 56px)\"><span>FAQ<\/span><\/h1><div class=\"sh-text\"><p><\/p><\/div><\/div><\/div><\/section>\n\n\n<style>.sbr-4d409e6d{margin-top:0px!important;margin-right:0px!important;margin-bottom:0px!important;margin-left:0px!important;}<\/style>\n\n\n<section class=\"sbr-4d409e6d wp-block-site-blocks-faq-accordion alignfull site-blocks-faq-accordion\" style=\"--faq-fg:#1a1a1a;--faq-muted:#6b6b6b;--faq-border:rgba(0, 0, 0, 0.12);--faq-bg:#ffffff;--faq-overlap:40px;background-color:#ffffff;color:#1a1a1a;margin-top:-40px;z-index:10\"><div class=\"site-blocks-faq-accordion__inner\"><nav class=\"site-blocks-faq-accordion__tabs\" aria-label=\"FAQ categories\" role=\"tablist\"><button type=\"button\" class=\"site-blocks-faq-accordion__tab site-blocks-faq-accordion__tab--active\" data-faq-filter=\"all\" role=\"tab\" aria-selected=\"true\">ALL<\/button><button type=\"button\" class=\"site-blocks-faq-accordion__tab\" data-faq-filter=\"commandes\" role=\"tab\" aria-selected=\"false\">ORDERS<\/button><button type=\"button\" class=\"site-blocks-faq-accordion__tab\" data-faq-filter=\"livraison\" role=\"tab\" aria-selected=\"false\">SHIPPING<\/button><button type=\"button\" class=\"site-blocks-faq-accordion__tab\" data-faq-filter=\"produits\" role=\"tab\" aria-selected=\"false\">PRODUCTS<\/button><button type=\"button\" class=\"site-blocks-faq-accordion__tab\" data-faq-filter=\"retours\" role=\"tab\" aria-selected=\"false\">RETURNS<\/button><button type=\"button\" class=\"site-blocks-faq-accordion__tab\" data-faq-filter=\"boutiques\" role=\"tab\" aria-selected=\"false\">STORES<\/button><\/nav><div class=\"site-blocks-faq-accordion__panels\"><div class=\"site-blocks-faq-accordion__category\" data-faq-category=\"commandes\"><h2 class=\"site-blocks-faq-accordion__category-title\">ORDERS<\/h2><div class=\"site-blocks-faq-accordion__items\"><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">How do I place an order online?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Add your items to the cart and follow the secure checkout steps on our website.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Can I change or cancel my order?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Any change must be made within 2 hours of placing the order by contacting our customer service.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Which payment methods do you accept?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Credit card, PayPal, and interest-free installments.<\/p><\/div><\/div><\/div><\/div><div class=\"site-blocks-faq-accordion__category\" data-faq-category=\"livraison\"><h2 class=\"site-blocks-faq-accordion__category-title\">SHIPPING<\/h2><div class=\"site-blocks-faq-accordion__items\"><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">What are the delivery times?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Delivery in France within 3 to 5 business days. International shipping within 7 to 10 days.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Is delivery free?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Free delivery in mainland France on orders of \u20ac150 or more.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Do you ship internationally?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Yes, we ship throughout Europe and to many countries outside the EU.<\/p><\/div><\/div><\/div><\/div><div class=\"site-blocks-faq-accordion__category\" data-faq-category=\"produits\"><h2 class=\"site-blocks-faq-accordion__category-title\">PRODUCTS<\/h2><div class=\"site-blocks-faq-accordion__items\"><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Is your jewelry solid gold?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Yes, our creations are in 18-karat gold or vermeil (925 silver gilded with 24-karat gold).<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">How should I care for my jewelry?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Avoid contact with water, perfume and chemicals. Store them in their case.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Is the jewelry guaranteed?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Yes, all our jewelry comes with a 2-year warranty against manufacturing defects.<\/p><\/div><\/div><\/div><\/div><div class=\"site-blocks-faq-accordion__category\" data-faq-category=\"retours\"><h2 class=\"site-blocks-faq-accordion__category-title\">RETURNS<\/h2><div class=\"site-blocks-faq-accordion__items\"><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">What is your return policy?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">You have 7 days after receipt to return an unworn item in its original condition.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Can personalized jewelry be returned?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Personalized or engraved pieces cannot be returned.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">How do I start a return?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Contact our customer service by email with your order number.<\/p><\/div><\/div><\/div><\/div><div class=\"site-blocks-faq-accordion__category\" data-faq-category=\"boutiques\"><h2 class=\"site-blocks-faq-accordion__category-title\">STORES<\/h2><div class=\"site-blocks-faq-accordion__items\"><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Where are your stores?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Marais atelier: 85 rue de Turenne, 75003 Paris. Le Bon March\u00e9 corner: ground floor, 24 rue de S\u00e8vres, 75007 Paris.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Can I book an in-store appointment?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Yes, contact us by phone or email to book an appointment with our advisors.<\/p><\/div><\/div><div class=\"site-blocks-faq-accordion__item\"><button type=\"button\" class=\"site-blocks-faq-accordion__question\" aria-expanded=\"false\" data-faq-toggle=\"true\"><span class=\"site-blocks-faq-accordion__question-text\">Are prices the same in store and online?<\/span><span class=\"site-blocks-faq-accordion__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"site-blocks-faq-accordion__answer\" data-faq-answer=\"true\" hidden><p class=\"site-blocks-faq-accordion__answer-text\">Yes, prices are the same in store and on the website.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5673","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Frequently asked questions \u2013 Sande Paris<\/title>\n<meta name=\"description\" content=\"Find answers to your questions about orders, payments, delivery, returns, jewellery care and Sande Paris boutiques.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Frequently asked 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