HELP & SUPPORT
FAQ
ORDERS
Add your items to the cart and follow the secure checkout steps on our website.
Any change must be made within 2 hours of placing the order by contacting our customer service.
Credit card, PayPal, and interest-free installments.
SHIPPING
Delivery in France within 3 to 5 business days. International shipping within 7 to 10 days.
Free delivery in mainland France on orders of €150 or more.
Yes, we ship throughout Europe and to many countries outside the EU.
PRODUCTS
Yes, our creations are in 18-karat gold or vermeil (925 silver gilded with 24-karat gold).
Avoid contact with water, perfume, and chemicals. Store them in their case.
Yes, all our jewelry comes with a 2-year warranty against manufacturing defects.
RETURNS
You have 7 days after receipt to return an unworn item in its original condition.
Personalized or engraved creations cannot be returned.
Contact our customer service by email with your order number.
STORES
Marais atelier: 85 rue de Turenne, 75003 Paris. Le Bon Marché corner: ground floor, 24 rue de Sèvres, 75007 Paris.
Yes, contact us by phone or email to make an appointment with our advisors.
Yes, prices are the same in store and on the website.